Technical Support for MBA Online Classes

The MBA courses use Adobe Connect. DO NOT CALL THE APU IT DEPARTMENT FOR SUPPORT! They are unable to support this product at this time - they are supporting the use of Blackboard Collaborate. The MBA program has decided not to use Collaborate but to use Connect instead - this is to provide state of the art videoconferencing capabilities for the program. Each registered MBA student will have a hosted account for holding group meetings. You should receive an email with an initial password. Your login is your APU email address.

This page is designed to provide support materials for using Adobe Connect. If you need to contact someone for technical support, use the following numbers:

TECHNICAL SUPPORT: 800-422-3623
PRESS 1 FOR "IN MEETING" SUPPORT
PRESS 2 FOR OTHER TECHNICAL SUPPORT

REQUIRED EQUIPMENT:
BROADBAND CONNECTION (TRY TO AVOID WIRELESS CONNECTIONS IF POSSIBLE), HEADPHONES, MICROPHONE, WEBCAM (ANY USB WEBCAM WILL WORK)

Here are some Getting Started videos for using Connect:

For Students:

Participating in your online class
Setting up and conducting online group meetings

For Instructors:
Setting up your online classroom IMPORTANT NOTE: under Meeting Preferences, for Audio preferences, use Enhanced Audio, but DO NOT use SPEEX Codec.
Conducting your online class
Managing recorded classes

If the audio and video on these videos should become out of sync, pause the video for a few seconds to buffer.

Documents/Checklists
Teaching Checklist
Student Group Meeting Checklist
Monitor/Screen-sharing setup options

Adobe Resources
For extensive Adobe Connect support materials (videos and documents), go to:
http://help.adobe.com/en_US/connect/9.0/using/index.html